website support

Never get stuck with maintaining your website

Hands-on website monitoring to ensure that your website is secure and always in perfect working condition.

Ongoing maintenance support packages

Getting a well-designed website is only the first step towards having a successful one. Ongoing maintenance to protect your security and keep your site working efficiently is vital. Yet I’ve heard some really stressful stories of people being left with no help at all after the original build. If you’re in this situation and feel overwhelmed by the prospect of updating your site, I can assure you, I will always be available to help if needed.

My support plans are transparent and have your best interests at heart. I want to make sure you always have a successful website, not just a pretty one.

Once your website is live, it’s crucial not only to protect it from malware and hackers, which can jeopardize your site’s uptime and damage your Google rankings, but also to keep its tools updated and ensure the site runs quickly and efficiently.

The Website Chef’s support plans cover all of this and more. I’m committed to ensuring that your site is protected, updated, maintained, backed up, and running smoothly and efficiently every month.

What’s in the plan?

All support plans include website security checks, malware checks, weekly and monthly backups, plus daily optimising of your website database to keep everything running at top speed.

Here’s an overview of the key components that make my support plans invaluable to clients:

Website updates & Backups:

Just like your phone requires software updates, so does your website. Outdated plugins and themes are the leading cause of website hacks. I handle these updates for you. Backing up your website consistently is crucial for many reasons but most importantly, if your site should need to be restored, transferred or downloaded, I offer external backups.

Monitoring & Security

I have special tools that monitor your site’s traffic and security, protects against potential hacks or breaches, and keep an eye on “up time” to ensure your site is up and running fine.

Website Optimization

To ensure websites load quickly and perform well, the files, database, and media need to be optimized. I have special tools that keep your site running smoothly by optimizing it and cleaning up any unnecessary “web junk.”

Monthly Reporting

You shouldn’t have to figure out what’s happening with your website. I handle that for you by providing a detailed, yet easy-to-understand, monthly report that highlights the work I’m doing on your site each month.

Priority Support

Priority web support is dedicated to providing prompt aid in resolving technical glitches, website downtime, security breaches, and other issues that could disrupt regular operations. As my client, you’ll have priority access to me for updates or to address any questions regarding your website.

Review/Strategy Calls:

Through my experience, I’ve found that the most successful websites are those where the owner and I maintain regular communication, delving into all facets of their business. This collaborative approach allows me to offer a fresh perspective on their operations, and together, we strategize on translating their business concepts seamlessly onto their website.

The risk of not having your site properly maintained

Here are just a few examples of the most common scenarios of unprotected sites:

  • Website Hack
    When your website lacks maintenance and protection, it’s not a matter of “if” but “when” a hack will occur.
  • Poor Performance
    Without optimization, your website’s performance and loading speed will gradually decline, ultimately impacting conversions and sales.
  • No Backups
    Failure to consistently back up your website could result in complete loss of content and progress in the event of a breach.
  • SEO Implications
    When your website lacks proper maintenance and optimization, Google recognizes this and ranks it lower compared to well-maintained sites.
  • Website Legitimacy
    Glaring issues on your website, such as a down SSL Certificate or notices of unsecured connections, can significantly impact traffic and brand legitimacy
  • Now It’s all on you
    By neglecting monthly care for your website, you’ll be responsible for everything covered in our plan, incurring costs in tools, time, and unnecessary stress. You’ve invested time and money in creating your website. Why take chances with that investment?

The good news is that I’ve got you covered!

You don’t need to handle website maintenance alone.

I provide a buffet of website support plans to give you peace of mind. With me in your corner every month, I’ll handle the complex, ever-evolving issues in the digital realm that you shouldn’t have to worry about. Simply choose your support plan below.

Three package tiers to choose from

Choose one of the three plans below, depending on your budget and requirements. These plans can be paid either annually or monthly and include everything in the “What’s included?” section above. If you have any questions about my support plans, or anything else don’t hesitate to get in touch.

Culinary Basics Plan

This plan offers the fundamental services necessary for a well-maintained site, similar to the essential techniques every chef starts with. It includes basic maintenance, regular updates, and essential security measures. Ideal for those who need reliable support to keep their site running smoothly.

  • Security checks
  • Malware checks
  • Monthly backups
  • Daily optimising of your database
  • Daily updates to plugins, themes and WordPress as necessary
  • Uptime monitoring
  • Monthly Performance checks
  • Performance optimisation

€540/year*

€45/month*

Epicurean Essentials Plan

This plan provides a more comprehensive service, akin to a refined and satisfying dining experience. In addition to all the features of the Culinary Basics Plan, you get enhanced security, regular performance optimizations, and priority support. Perfect for those who seek a robust support package with a touch of sophistication.

  • All of the benefits of the Culinary Basics Plan plus:
  • Expanded monthly report listing top queries and source of traffic
  • Broken link monitoring
  • Removal of spam comments
  • Bi-Annual Review/Strategy Call
  • 5 hours of updates to site content (text, images, video) per year
  • Additional hours may be purchased in blocks of 5 (€330) or 10 (€660) + VAT.

€840/year*

€70/month*

Gourmet Deluxe Plan

For the ultimate in website support, the Gourmet Deluxe Plan is like indulging in a top-tier gastronomic experience. It includes everything in the Epicurean Essentials Plan plus premium features such as advanced security protocols, and performance monitoring. This plan is designed for clients who desire the highest level of care and attention for their site.

  • Daily Security checks
  • Daily Performance checks
  • Quarterly Review/Strategy Call
  • Total of 10 hours of updates to site content (text, images, video) per year
  • Additional hours may be purchased in blocks of 5 (€330) or 10 (€660) + VAT.

€1,188/year*

€99/month*

*VAT will be charged where applicable.

Why work with The Website Chef?

Sue Pamment - The Website Chef's VIP Experience

When collaborating with me, anticipate a tailored, supportive, and empowering journey through the web design process, beginning to end.

“I genuinely invest myself in every project, empathizing with my clients’ perspective. I understand the fears, uncertainties, and doubts you might have when seeking the perfect web designer, and I’m dedicated to delivering an exceptional web design journey.”

With over 15 years of experience crafting WordPress sites, I’ve helped numerous clients shine in the digital realm. I am genuinely passionate about my work and honoured to contribute to your business journey. Consider me your enthusiastic supporter and newest admirer. Specializing in custom WordPress designs, I ensure your unique identity seamlessly integrates with essential business functionalities. My design style leans toward professionalism and cleanliness with a touch of playfulness, but what truly matters is aligning with your vision. My mission is to simplify and enrich your experience, making the process effortless and enjoyable for you.

Let’s Talk! Schedule a free 30-minute consultation

contact The Website Chef
What people say about working with the website chef

Sue’s professionalism and attention to detail is exceptional.

“Sue’s professionalism and attention to detail is exceptional. She attends to every request for assistance and remedies any issues that occur without hesitation or delay. Sue is incredibly proactive and will suggest improvements to our offering, while Sue’s ongoing maintenance and security reviews of our website ensure we are not only up to date, but secure. I consider myself lucky to be a client of Sue’s and am delighted with the products and service given. ”
Keith O’Hourihane
Pharmacy First Plus

FAQ

Declining the plan means taking full responsibility for the security and functionality of your site. You’ll need to handle all updates to plugins, themes, and WordPress yourself. It’s up to you to maintain the security measures on your site. In the event of malware or other compromises, you’ll be responsible for arranging clean-up.

The things that can go wrong if your site is not maintained include:

  • Slow loading times
  • Loss of Google SEO rankings
  • Being blacklisted by Google
  • Security risks
  • No backups if the site gets hacked or breached
  • You’ll have to rely on your hosting company for support when things go wrong.

No. My website care plan operates on a monthly or annual basis. If you ever need to cancel your subscription, you have the freedom to do so at any time. Billing is based on the month or year that you’ve paid for in advance.

I evaluate each site individually to determine if it aligns with my services. For sites not built by me, there is a minimum setup fee of €250.

Absolutely. You can join the plan at any time.

There are no initiation fees for sites I build. For sites not constructed by me, there is a minimum setup fee of €250. Feel free to reach out for a personalized quote.

In addition to providing website support, I also specialize in website development. Feel free to reach out for a quote on any type of website you need, whether it’s a brochure site, e-commerce platform, a simple blog, or something more intricate.

I offer an initial site clean-up service starting at €300. After that, you can enrol your site in my monthly plan to ensure it stays clean and protected from hacks.

You have the option to buy blocks of hours tailored to your requirements. These blocks are available in increments of 5 (€330) or 10 (€660) + VAT, where applicable.

Depending on the severity of the breach, your site will undergo malware clean-up or restoration from the latest backup, with no extra charge. The only exception would be if your site access was compromised due to insecure login practices. In such cases, cleaning the site would be charged at my hourly rate.

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Terms and Conditions

There is no set-up fee if I build your site.
There is a minimum €250 set-up fee if I did not build your site.
You may pay monthly or annually.
There is no cancellation fee. If you pay annually you may cancel at the end of the current billing period. Fees are non-refundable.
If you are not on a support plan, site clean-up service after hacking or malware infection starts at €300. Ask me for a quote.